🐝 Customer Success Specialist (West Coast – U.S. or Canada)

🌍 Our Mission

A third of the world’s crops depend on honeybee pollination — yet beekeepers lose nearly half of their hives every year. At Nectar, we’re building the tools to change that.

Our mission is to help commercial beekeepers raise thriving honeybees and businesses through data-driven technologies. With our digital hive management system and advanced analytics — including AI models — we’re working toward a future where pollinators are recognized as essential to global food security. Our goal is simple: help beekeepers make better decisions, so their bees can thrive and continue feeding the planet.

🧭 The Role

We’re looking for a Customer Success Specialist who’s excited to roll up their sleeves and work directly with some of the largest and most innovative commercial beekeepers in North America. This role is ideal for someone with prior experience in Customer Success, commercial beekeeping, or agriculture-adjacent roles serving producers (e.g. extension services, commodity boards, etc) and who will thrive engaging in hands-on fieldwork and client relationship-building, while also delivering critical behind-the-scenes support through remote, computer-based work.

You’ll own relationships with key accounts and will be expected to conduct solo in-person visits early in your time at Nectar, particularly across California and the broader West Coast. You’ll also work cross-functionally with Product, Engineering, and Sales teams to ensure our customers see the full value of Nectar.

💼 What You’ll Be Doing

In the first 3–6 months, you’ll:

• Onboard and train new accounts — both virtually and in-person
• Plan and conduct in-person visits to key customers, including yard walk-throughs
• Attend conferences to visit with clients and be a voice of the Nectar brand
• Respond to product-related questions, usage patterns, and support needs
• Collaborate with internal teams to escalate complex customer product feedback and needs
• Monitor account health and enact strategies to proactively reduce churn risk
• Become a master of the Nectar platform

As you grow into the role, you’ll:

• Independently own relationships with high-value customers and act as their trusted advisor
• Lead quarterly business reviews and ROI conversations
• Help iterate and improve our Customer Success playbooks and onboarding processes
• Contribute to product roadmap planning via structured customer feedback
• Maintain and grow customer accounts by leading account renewals, and upselling new products and features.

🎯 You Might Be a Fit If You...

• Have 2+ years of experience in Customer Success, field service, or commercial beekeeping
• Get energized by working on a deeply collaborative team but remain confident working and traveling independently
• Are based in California (preferred) or elsewhere on the West Coast (required) of North America
• Communicate clearly and empathetically — whether in person, by email, or on Google Meet
• Are energized by agriculture, food systems, and helping people use technology
• Are comfortable using (or learning) tools like HubSpot, Intercom, and Google Sheets

✅ Nice-to-Haves

• Bilingual (Spanish or French)
• Experience with B2B SaaS in agriculture, logistics, or field services
• Experience in the commercial beekeeping industry
• Prior experience in training, onboarding, or education
• Prior experience in Account management

📊 Success Looks Like

• Customers feel seen, heard, and supported
• Key accounts renew and expand based on value delivered
• In-person visits drive increased usage and trust
• Support issues are resolved efficiently, and feedback is documented effectively
• Customer needs are clearly surfaced and championed internally, influencing product priorities and service improvements

💵 Compensation & Perks

• Competitive salary (commensurate with experience)
• Flexible, remote-first work — must be West Coast–based for travel reasons
• Frequent field exposure to commercial agriculture and new technologies
• Travel expenses fully covered for in-person visits

🍯 How to Apply

Select "Apply Now" and complete the form.
We’re excited to meet someone who’s ready to help beekeepers (and bees) thrive 🐝